Return Policy

Thanks for purchasing our products on our website. We offer a money-back guarantee for all purchases (with a few exceptions) made on our website. While we regret that our product hasn't met your expectations, you can get your money back using our simple and hassle-free returning process.

You are eligible for reimbursement within 30 calendar days from the delivery date on courier tracking. Any time after that, you will no longer be eligible to receive a refund. We encourage our customers to try the products as soon as possible upon arrival to ensure the products fit your needs.

Most of the Wishly products can be returned. However, we don't accept returns on products that are health hygiene-related, consumables like candies, etc. This is determined case by case.

We must determine the eligibility of the products you want to return to us. Therefore, please contact us first. Wishly will not be held responsible for your money loss if a return request has not been made or has not been accepted.

Log into our website, navigate to the relevant order and use the message box to inform us about the return (please don't email us). Once the request is accepted, your order status changes, and follow the return instructions to complete the process.

We do accept requests for partial returns on an order. In that case, please tell us which product you are intending to return in the message.

Please try to return the product in the same condition as it was purchased, including any manuals, accessories, and packaging.

We will have to receive your returning product first, have its conditions inspected, and then issue the refund if it's appropriate.

A refund means we send the payment back to your account using the same method you used to make the purchase.

If you’ve changed your mind and wish to return your order, you’ll need to cover the return shipping cost. Please note that any original shipping fee won’t be refunded, as it was used to deliver your order to you.

If you are returning an order due to a major defect and your return request has been approved, we will cover the return shipping cost. When we issue your refund, any original shipping fee will also be refunded, as the order was not fulfilled as expected.

If you are requesting a partial return, the above conditions still apply. However, any original shipping fee (if applicable) will be refunded proportionally, based on the value of the returned defective item(s) relative to the total order value.